Season 1, Episode 3
Episode 3
Air Date: 2010-03-24
Overview: Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.
Runtime: 60 minutes
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