In a television first BBC Two goes behind the scenes of John Lewis – one of Britain's biggest and best known department stores – as it tackles the worst recession for 80 years in Inside John Lewis.
Episode 1
The first episode looks at how the worst recession in the history of John Lewis takes its toll on the business. The half-yearly results send shock waves throughout the company.
Episode 2
This edition sees the steps that are being taken by the business to boost sales and control costs; the fashion floors are being revamped, an enormous new shop is being built in Wales, a brand new distribution centre has opened in Milton Keynes and to control costs, the old warehouse in Stevenage is closing down. Jobs are being lost and there is a pervading sense of unease in the corridors of the London Head Office.
Episode 3
Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.
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